The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary

The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary[PDF] ❤ The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary Author Mark Sanborn – Jobs-in-kingston.co.uk Meet FredIn his powerful new book THE FRED FACTOR, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the Meet FredIn his powerful new book THE FRED Factor: How PDF/EPUB ¿ FACTOR, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves Because of that, he is The Fred PDF/EPUB ² constantly going the extra mile handling the mail and sometimes watching over the houses of the people on his route, treating everyone he meets as a friend Where others might see delivering mail as monotonous drudgery, Fred sees an opportunity to make Fred Factor: How MOBI ò a difference in the lives of those he servesWe ve all encountered people like Fred in our lives In THE FRED FACTOR, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary into the extraordinary Sanborn, through stories about Fred and others like him, reveals the four basic principles that will help us bring fresh energy and creativity to our life and work how to make a real difference everyday, how to become successful by building strong relationships, how to create real value for others without spending a penny, and how to constantly reinvent yourself By following these principles, and by learning from and teaching other Freds, you, too, can excel in your career and make your life extraodinary As Mark Sanborn makes clear, each of us has the potential be a FredE FRED FACTOR shows you how. Okay, here is my deal I really like the idea of being inspired to do the best work possible But the Fred Factor has turned into I m doing someone else s job Factor Sanborn tells stories about people who go above and beyond Well, that s fine and good but, people take advantage of this Let me explain At one point, Sanborn was staying in a hotel and he spilled coffee on his only pair of pants that he had to wear home the following day He asked the hotel if they could wash them, if ther Okay, here is my deal I really like the idea of being inspired to do the best work possible But the Fred Factor has turned into I m doing someone else s job Factor Sanborn tells stories about people who go above and beyond Well, that s fine and good but, people take advantage of this Let me explain At one point, Sanborn was staying in a hotel and he spilled coffee on his only pair of pants that he had to wear home the following day He asked the hotel if they could wash them, if there was some kind of service Well, there wasn t But the lady took the pants home and washed them and brought them back the following day Well, not everyone can do that I for one would have to go to the laundromat Also, that is not in her job description She is not being paid for that She can t do that for everyone If she did, she might spend her whole day doing people s laundry Another story was a woman who went to the movie theater and forgot her wallet She was let in for free and given free popcorn and a soda This is just rewarding bad behavior Again, not everyone can do this The theater attendant could lose his or her job if caught doing this Not only that, it s not the theater s responsibility to make sure you remember you wallet That is your responsibility Do this too many times and the theater won t make any money which is the purpose I am all for being a Fred But many of the stories aren t about being a Fred Fred was a mail carrier and he was a great mail carrier But he didn t go around giving stuff out for free or doing people s laundry He didn t trim your shrubs while you were gone on vacation or do anything extra like that He was kind He was friendly He delivered the mail and checked on his customers That is what I am for Let me get something off my chest Mark Sanborn is a nice guy and I like him So, irrespective whatever I do state about the book, I doubt my loyalty towards Mark would change So now, let us begin the evaluation of Fred Factor Fred Factor is apparently a true story of a knock your sock off service postman who left such an indelible mark on Mark , that it became a book and a message to the masses The gist of the whole book is simply this Go the super extra mile not for self benefit but fo Let me get something off my chest Mark Sanborn is a nice guy and I like him So, irrespective whatever I do state about the book, I doubt my loyalty towards Mark would change So now, let us begin the evaluation of Fred Factor Fred Factor is apparently a true story of a knock your sock off service postman who left such an indelible mark on Mark , that it became a book and a message to the masses The gist of the whole book is simply this Go the super extra mile not for self benefit but for putting heart, soul and passion into work The book is small, short and simple 112 pages with around 28,000 words The message is easily understood and the story drives home its message There are 4 sections to the book 1 How the Author met Fred.2 How you can become a Fred.3 How you can help other Freds grow in your organization by4 The importance and the value of being a Fred And in case you are wondering how to help other Freds grow in your organization, according to the author it would be Find How you can recognize a Fred Reward How should Fred s be rewarded Educate How to help people improve their Fredness Demonstrate Model the Correct Behavior The Fred factor is summarized by four principles that will release fresh energy, enthusiasm, and creativity in your career and life Make a Difference Build Relationships Create Value Reinvent yourself And to support his story, Mark gives the examples of the flight attendant who entertains passengers with humorous announcements the hotel employee who goes out to get a client a special breakfast the barman who lends Sanborn 30 the young Colin Powell who demonstrated energy and perfectionism even as a young boy performing cleaning duties Parts I was not impressed with This is a feel good goody goody two shoes kind of a book Though the message is simple and profound, I would not say it landed as the book There is nothing revolutionary about the concept It is a simple story That s about it Critics have called this the Chicken soup for the world weary worker , some others a mix of Norman Vincent Peale s Positive Thinking and Dale Carneige s How to Win Friends and Influence People Overall Verdict I would not say this is a revolutionary book or something that would impress you with awe and wonder, rather this is another one of those books you would read once and I guess that s about it If you are looking for a light read during your flight or a book to kill time, well this is your answer Otherwise, I guess this is just another nice book That s about it Overall Rating4 out of 10Loy Machedoloymachedo.com Picked this up because a prospective client cited it as an example of really good design, supporting readability he wanted the same features in his book I don t really see anything unusual in the design, though It s pretty standard Meanwhile, since the book was sitting around on my table, I started flipping through it I was surprised at my violent reaction to it I really hate this book.It s not that I m not committed to excellence and going the extra mile for my clients I do that all the Picked this up because a prospective client cited it as an example of really good design, supporting readability he wanted the same features in his book I don t really see anything unusual in the design, though It s pretty standard Meanwhile, since the book was sitting around on my table, I started flipping through it I was surprised at my violent reaction to it I really hate this book.It s not that I m not committed to excellence and going the extra mile for my clients I do that all the time I guess what bothers me about this book is the idea that this guy, and the employers of all the Fred like examples throughout the book, feel like they have the right to demand the extra mile out of all of us, any time they want On one hand, I agree with almost everything the author said I get no satisfaction out of doing a B job I always do the best work I possibly can, and if a client needs advice or recommendations or perspective or whatever, I provide these extras with no expectation of anything in return I ll often end up doing work for free because I prefer that to doing a less than awesome job BUTThe minute a client starts feeling entitled to these extras, which are in effect gifts, they can go fuck themselves Going the extra mile takes energy, and if I did everything for free, I d go out of business If you take advantage of me, I ll still be professional and do great work, but as for the extras, no soup for you This is 1000xtrue if some corporation demands that you do everything to the Nth degree, so that they can increase their profits while treating you like you re disposable Don t get me wrong, I think it s great if companies empower, encourage, and reward people to be awesome and add value for their customers That s how it should be But if companies demand it while shitting on those same employees who are providing it, that s completely wrong, as far as I m concerned This book seems completely one sided and fails to take that into account The other thing that bothers me about this book is that the original Fred, and many of the other example people, seem kind of codependent and over the top Fine, deliver the mail with a smile, meet the people on your route, occasionally put a package where it belongs if you see it on the wrong porch But really, don t move my recycle bin or mess with my stuff Leave it alone it s none of your business If I go out of town, I ll put a hold on my mail There s no need for Fred to cook up a bunch of elaborate schemes for where to put it or whatever It can just stay at the post office.It seems like a lot of this help, which would be very much appreciated by some recipients, is way too much for people like me I wouldn t want it For example, so many small internet based companies have heard that you ll really impress your clients and make them feel loved if you call them personally and chat with them after they buy your product So now they all demand your phone number if you buy something, so they can call and butter you up Sorry, but I ve got shit to do I don t want to talk to some dude at Chase about how I could better make use of the points my credit card accumulates when I make purchases Just let me get back to my breakfast The thing about unwanted gifts is they re not really gifts There should be some way to opt out of the extras if you just want to be left alone Another example I used to use a pet sitting service that turned out to include worrying about my cat if I wasn t home yet Every time I got back from a trip, I was supposed to call to let them know I had gotten home, so that they d know I d take over feeding the cat That s great, but once or twice, I got home a few hours later than expected They called me and were all over my case Was I ok When was I getting back Did I want them to feed the cat now so she wouldn t be hungry Was I sure she d be ok for a fewhours I m sure the providers thought this was a valuable extra, but I didn t want all the guilt and judgment that I was late or that my poor little kitty had to wait, and wouldn t she be hungry She normally eats at bedtime anyway I just wanted someone to feed my cat, and I eventually switched away from this company because I didn t like having them all over my shit after every trip Sometimes less really isI don t want to be called, I usually don t want to be walked to my destination if I m lost, I don t like people moving my stuff around, and I don t want a substitute mom hassling me if I m late Don t Fred all over me without my consent, please.Also, I find it interesting that everyone awesome in the book is called a Fred it seems kind of dehumanizing to me Here s this exemplary person, but your language has just rendered him interchangeable with all of the other Freds in the book, some of whom don t even get their own names.I hate to judge a book from only skimming maybe if I read all the words, I would find this a good book I doubt it, though I think this guy asks too much Being supremely awesome all the time by choice is one thing I think it s totally inappropriate of some guy to ask and expect it of you all the time without any intention of compensating you Good enough really is good enough If you getthan that for free, realize nobody owed it to you and say thank you If you wantthan that, be prepared to compensate people That s only fair Clearly written by someone who has no real world experience working in customer service. Long review reading for a staff assignment, so I m fleshing out my thoughts some .This is an entry level book Its useful elements could have been condensed into a pamphlet or essay Sanborn offers some good advice ex always be reinventing yourself, make sure you follow through on your actions, listen with empathy , but this advice comes in simple statements and is never considereddeeply I think it s missing some crucial next steps to putting these tenants into practice Because th Long review reading for a staff assignment, so I m fleshing out my thoughts some .This is an entry level book Its useful elements could have been condensed into a pamphlet or essay Sanborn offers some good advice ex always be reinventing yourself, make sure you follow through on your actions, listen with empathy , but this advice comes in simple statements and is never considereddeeply I think it s missing some crucial next steps to putting these tenants into practice Because the next step is burnout.Sanborn doesn t appear to have worked in a situation where a it might be against policy for an employee to do the sorts of things as the people he touts in his examples or b people will take advantage of you bending the rules for them over and over and over again or c If you let someone off the hook for something, that person will come back and bully your coworker who won t let them do it It came off as idealistic and naive to me, and not very practical A lot of the advice boils down to be nice to other people or treat your customers as your friends Not a bad attitude to have, but conditions are oftencomplicated than Sanborn suggests My organization is already full of Freds What we might needis advice on how Freds can take care of themselves in work environments where they already give all they have, at which point their customers and people like Sanborn say that if they re unhappy, they should just choose to like their jobp.30 Suggestions to read after finishing The Fred Factor that I haven t read The Happiness Hypothesis Finding Modern Truth in Ancient Wisdom by Jonathan Haidt and Ivor Southwood s Non Stop Inertia As I wade into my collection of business books, this one came to the forefront because of its good sense and main topic of customer service Or, as I like to call it, customer success The idea of providing the customer with service that will keep them loyal is now a bygone product, but one which will help an organization survive the ups and downs of economic changes.Basically it s an easy to read book about Fred , a postal worker who went the extra mile for his customers, whom he really view As I wade into my collection of business books, this one came to the forefront because of its good sense and main topic of customer service Or, as I like to call it, customer success The idea of providing the customer with service that will keep them loyal is now a bygone product, but one which will help an organization survive the ups and downs of economic changes.Basically it s an easy to read book about Fred , a postal worker who went the extra mile for his customers, whom he really viewed as family His extraordinary service is outlined for workplace and self help purposes For example, there is the One A Day Plan, whereby one should try to do one exceptional act per day Think about it All it takes is one thoughtful remark to a loved one each day to enrich a relationship one unexpected act of service a day to turn the life of another in a positive direction.I think the main theme in this book is to understand that without the customer, we don t have jobs This is the hardest concept I ve ever had to teach employees As companies focuson the employee and less on the customer, it s an ongoing battle From retail service employees spendingtime checking their Facebook updates on their phones to over privileged office workers arguing with customers on the phone, there has been a decided downshift in customers feeling as though they matter Author Mark Sanborn points out the benefits of relationships, which can keep a business afloat during rough times One real life example I can use is when a local eatery went out of business Their excuse was that a new takeaway food station had stolen their customers No, we all went to the newer place because they made time for us, learned our names, didn t make snarky comments, and didn t complain about life Because of the main topic, the suggestions, and the brevity of pages, this is a good book for any workplace Now I am going to tell someone their ugly dog is cute, which will be my thoughtful remark for today.Book Season Year Round work some magic This simple book really made me think And it makes me want to be a better Fred Short and sweet A good book to group read with your team Can easily finish in one to two days. I can t disagree with his idea of finding Flow at work but this overall feels like something from another planet Being a super nice taxi driver for example is not going to help you when Uber has replaced that industry with gig drivers and then with robots. This is a very short book whose premise is simple be considerate and be willing to offer a helping hand without expecting anythingthan feeling good about the fact that you want to be helpful Rather than telling you what this book is, I can tell you what it is not this book isn t an epic tale it isn t Faulkner or Hemingway it isn t the recipe for curing all the world s ills it certainly isn t a prescription on how to become a hero It is simply a collection of stories about admirable This is a very short book whose premise is simple be considerate and be willing to offer a helping hand without expecting anythingthan feeling good about the fact that you want to be helpful Rather than telling you what this book is, I can tell you what it is not this book isn t an epic tale it isn t Faulkner or Hemingway it isn t the recipe for curing all the world s ills it certainly isn t a prescription on how to become a hero It is simply a collection of stories about admirable behaviors by garden variety, every day ordinary people who do simple yet extraordinary things Arguably, some of Mark Sanborn s stories are schmaltzy at times, and perhaps that is why some critics are prone to be dismissive of his message I think it is a matter of how we view the world Consequently, offering help without expectation of a tangible pay off and how a person feels about being of service is simply reflective on a person s mindset Optimists see it different from pessimists, and altruists see it different from their opposites Despite whatever myriad antipodal interpretations of the world that could possibly exist, our perspectives help to define us as people To be certain, there is an inherent reward to be had by each It has to do with whether we are motivated intrinsically or extrinsically For people inclined to do something for others without any external rewards this is book you will enjoy For those of you who are expecting recognition payment or some other kind of remuneration pass this one by Sanborn s story telling carries in it a folksy, home spun tone and it accomplishes its goal by pointing out that whether we decide to do something for someone has to do with who we are and where our philosophy about what is in it for us I have seen reviews of Fred Factor that, when they run in the negative, they do so because they consider that being a Fred type person is littlethan a set up to be used and exploited I do not share that conclusion there is nothing wrong with being helpful or kind This book really seems to be speaking to the notion that when people are motivated by intrinsic factors, they tend to be happier This book is a touchstone and serves as a reminder for me that it costs nothing to be kind Because of that, I am glad I read it On this anniversary of President Kennedy s assassination, I am reminded of his January 20, 1961 inaugural address to the nation when he spoke the famous phrase,ask not what your country can do for you Ask what you can do for your countryand it strikes me how being of service was once considered as something to be admired Evencompelling is how it seems to have gone out of vogue How apropos to have finished reading this book and its underlying message today

The Fred Factor: How passion in your work and life can
    The Fred Factor: How passion in your work and life can the extraordinary Sanborn, through stories about Fred and others like him, reveals the four basic principles that will help us bring fresh energy and creativity to our life and work how to make a real difference everyday, how to become successful by building strong relationships, how to create real value for others without spending a penny, and how to constantly reinvent yourself By following these principles, and by learning from and teaching other Freds, you, too, can excel in your career and make your life extraodinary As Mark Sanborn makes clear, each of us has the potential be a FredE FRED FACTOR shows you how. Okay, here is my deal I really like the idea of being inspired to do the best work possible But the Fred Factor has turned into I m doing someone else s job Factor Sanborn tells stories about people who go above and beyond Well, that s fine and good but, people take advantage of this Let me explain At one point, Sanborn was staying in a hotel and he spilled coffee on his only pair of pants that he had to wear home the following day He asked the hotel if they could wash them, if ther Okay, here is my deal I really like the idea of being inspired to do the best work possible But the Fred Factor has turned into I m doing someone else s job Factor Sanborn tells stories about people who go above and beyond Well, that s fine and good but, people take advantage of this Let me explain At one point, Sanborn was staying in a hotel and he spilled coffee on his only pair of pants that he had to wear home the following day He asked the hotel if they could wash them, if there was some kind of service Well, there wasn t But the lady took the pants home and washed them and brought them back the following day Well, not everyone can do that I for one would have to go to the laundromat Also, that is not in her job description She is not being paid for that She can t do that for everyone If she did, she might spend her whole day doing people s laundry Another story was a woman who went to the movie theater and forgot her wallet She was let in for free and given free popcorn and a soda This is just rewarding bad behavior Again, not everyone can do this The theater attendant could lose his or her job if caught doing this Not only that, it s not the theater s responsibility to make sure you remember you wallet That is your responsibility Do this too many times and the theater won t make any money which is the purpose I am all for being a Fred But many of the stories aren t about being a Fred Fred was a mail carrier and he was a great mail carrier But he didn t go around giving stuff out for free or doing people s laundry He didn t trim your shrubs while you were gone on vacation or do anything extra like that He was kind He was friendly He delivered the mail and checked on his customers That is what I am for Let me get something off my chest Mark Sanborn is a nice guy and I like him So, irrespective whatever I do state about the book, I doubt my loyalty towards Mark would change So now, let us begin the evaluation of Fred Factor Fred Factor is apparently a true story of a knock your sock off service postman who left such an indelible mark on Mark , that it became a book and a message to the masses The gist of the whole book is simply this Go the super extra mile not for self benefit but fo Let me get something off my chest Mark Sanborn is a nice guy and I like him So, irrespective whatever I do state about the book, I doubt my loyalty towards Mark would change So now, let us begin the evaluation of Fred Factor Fred Factor is apparently a true story of a knock your sock off service postman who left such an indelible mark on Mark , that it became a book and a message to the masses The gist of the whole book is simply this Go the super extra mile not for self benefit but for putting heart, soul and passion into work The book is small, short and simple 112 pages with around 28,000 words The message is easily understood and the story drives home its message There are 4 sections to the book 1 How the Author met Fred.2 How you can become a Fred.3 How you can help other Freds grow in your organization by4 The importance and the value of being a Fred And in case you are wondering how to help other Freds grow in your organization, according to the author it would be Find How you can recognize a Fred Reward How should Fred s be rewarded Educate How to help people improve their Fredness Demonstrate Model the Correct Behavior The Fred factor is summarized by four principles that will release fresh energy, enthusiasm, and creativity in your career and life Make a Difference Build Relationships Create Value Reinvent yourself And to support his story, Mark gives the examples of the flight attendant who entertains passengers with humorous announcements the hotel employee who goes out to get a client a special breakfast the barman who lends Sanborn 30 the young Colin Powell who demonstrated energy and perfectionism even as a young boy performing cleaning duties Parts I was not impressed with This is a feel good goody goody two shoes kind of a book Though the message is simple and profound, I would not say it landed as the book There is nothing revolutionary about the concept It is a simple story That s about it Critics have called this the Chicken soup for the world weary worker , some others a mix of Norman Vincent Peale s Positive Thinking and Dale Carneige s How to Win Friends and Influence People Overall Verdict I would not say this is a revolutionary book or something that would impress you with awe and wonder, rather this is another one of those books you would read once and I guess that s about it If you are looking for a light read during your flight or a book to kill time, well this is your answer Otherwise, I guess this is just another nice book That s about it Overall Rating4 out of 10Loy Machedoloymachedo.com Picked this up because a prospective client cited it as an example of really good design, supporting readability he wanted the same features in his book I don t really see anything unusual in the design, though It s pretty standard Meanwhile, since the book was sitting around on my table, I started flipping through it I was surprised at my violent reaction to it I really hate this book.It s not that I m not committed to excellence and going the extra mile for my clients I do that all the Picked this up because a prospective client cited it as an example of really good design, supporting readability he wanted the same features in his book I don t really see anything unusual in the design, though It s pretty standard Meanwhile, since the book was sitting around on my table, I started flipping through it I was surprised at my violent reaction to it I really hate this book.It s not that I m not committed to excellence and going the extra mile for my clients I do that all the time I guess what bothers me about this book is the idea that this guy, and the employers of all the Fred like examples throughout the book, feel like they have the right to demand the extra mile out of all of us, any time they want On one hand, I agree with almost everything the author said I get no satisfaction out of doing a B job I always do the best work I possibly can, and if a client needs advice or recommendations or perspective or whatever, I provide these extras with no expectation of anything in return I ll often end up doing work for free because I prefer that to doing a less than awesome job BUTThe minute a client starts feeling entitled to these extras, which are in effect gifts, they can go fuck themselves Going the extra mile takes energy, and if I did everything for free, I d go out of business If you take advantage of me, I ll still be professional and do great work, but as for the extras, no soup for you This is 1000xtrue if some corporation demands that you do everything to the Nth degree, so that they can increase their profits while treating you like you re disposable Don t get me wrong, I think it s great if companies empower, encourage, and reward people to be awesome and add value for their customers That s how it should be But if companies demand it while shitting on those same employees who are providing it, that s completely wrong, as far as I m concerned This book seems completely one sided and fails to take that into account The other thing that bothers me about this book is that the original Fred, and many of the other example people, seem kind of codependent and over the top Fine, deliver the mail with a smile, meet the people on your route, occasionally put a package where it belongs if you see it on the wrong porch But really, don t move my recycle bin or mess with my stuff Leave it alone it s none of your business If I go out of town, I ll put a hold on my mail There s no need for Fred to cook up a bunch of elaborate schemes for where to put it or whatever It can just stay at the post office.It seems like a lot of this help, which would be very much appreciated by some recipients, is way too much for people like me I wouldn t want it For example, so many small internet based companies have heard that you ll really impress your clients and make them feel loved if you call them personally and chat with them after they buy your product So now they all demand your phone number if you buy something, so they can call and butter you up Sorry, but I ve got shit to do I don t want to talk to some dude at Chase about how I could better make use of the points my credit card accumulates when I make purchases Just let me get back to my breakfast The thing about unwanted gifts is they re not really gifts There should be some way to opt out of the extras if you just want to be left alone Another example I used to use a pet sitting service that turned out to include worrying about my cat if I wasn t home yet Every time I got back from a trip, I was supposed to call to let them know I had gotten home, so that they d know I d take over feeding the cat That s great, but once or twice, I got home a few hours later than expected They called me and were all over my case Was I ok When was I getting back Did I want them to feed the cat now so she wouldn t be hungry Was I sure she d be ok for a fewhours I m sure the providers thought this was a valuable extra, but I didn t want all the guilt and judgment that I was late or that my poor little kitty had to wait, and wouldn t she be hungry She normally eats at bedtime anyway I just wanted someone to feed my cat, and I eventually switched away from this company because I didn t like having them all over my shit after every trip Sometimes less really isI don t want to be called, I usually don t want to be walked to my destination if I m lost, I don t like people moving my stuff around, and I don t want a substitute mom hassling me if I m late Don t Fred all over me without my consent, please.Also, I find it interesting that everyone awesome in the book is called a Fred it seems kind of dehumanizing to me Here s this exemplary person, but your language has just rendered him interchangeable with all of the other Freds in the book, some of whom don t even get their own names.I hate to judge a book from only skimming maybe if I read all the words, I would find this a good book I doubt it, though I think this guy asks too much Being supremely awesome all the time by choice is one thing I think it s totally inappropriate of some guy to ask and expect it of you all the time without any intention of compensating you Good enough really is good enough If you getthan that for free, realize nobody owed it to you and say thank you If you wantthan that, be prepared to compensate people That s only fair Clearly written by someone who has no real world experience working in customer service. Long review reading for a staff assignment, so I m fleshing out my thoughts some .This is an entry level book Its useful elements could have been condensed into a pamphlet or essay Sanborn offers some good advice ex always be reinventing yourself, make sure you follow through on your actions, listen with empathy , but this advice comes in simple statements and is never considereddeeply I think it s missing some crucial next steps to putting these tenants into practice Because th Long review reading for a staff assignment, so I m fleshing out my thoughts some .This is an entry level book Its useful elements could have been condensed into a pamphlet or essay Sanborn offers some good advice ex always be reinventing yourself, make sure you follow through on your actions, listen with empathy , but this advice comes in simple statements and is never considereddeeply I think it s missing some crucial next steps to putting these tenants into practice Because the next step is burnout.Sanborn doesn t appear to have worked in a situation where a it might be against policy for an employee to do the sorts of things as the people he touts in his examples or b people will take advantage of you bending the rules for them over and over and over again or c If you let someone off the hook for something, that person will come back and bully your coworker who won t let them do it It came off as idealistic and naive to me, and not very practical A lot of the advice boils down to be nice to other people or treat your customers as your friends Not a bad attitude to have, but conditions are oftencomplicated than Sanborn suggests My organization is already full of Freds What we might needis advice on how Freds can take care of themselves in work environments where they already give all they have, at which point their customers and people like Sanborn say that if they re unhappy, they should just choose to like their jobp.30 Suggestions to read after finishing The Fred Factor that I haven t read The Happiness Hypothesis Finding Modern Truth in Ancient Wisdom by Jonathan Haidt and Ivor Southwood s Non Stop Inertia As I wade into my collection of business books, this one came to the forefront because of its good sense and main topic of customer service Or, as I like to call it, customer success The idea of providing the customer with service that will keep them loyal is now a bygone product, but one which will help an organization survive the ups and downs of economic changes.Basically it s an easy to read book about Fred , a postal worker who went the extra mile for his customers, whom he really view As I wade into my collection of business books, this one came to the forefront because of its good sense and main topic of customer service Or, as I like to call it, customer success The idea of providing the customer with service that will keep them loyal is now a bygone product, but one which will help an organization survive the ups and downs of economic changes.Basically it s an easy to read book about Fred , a postal worker who went the extra mile for his customers, whom he really viewed as family His extraordinary service is outlined for workplace and self help purposes For example, there is the One A Day Plan, whereby one should try to do one exceptional act per day Think about it All it takes is one thoughtful remark to a loved one each day to enrich a relationship one unexpected act of service a day to turn the life of another in a positive direction.I think the main theme in this book is to understand that without the customer, we don t have jobs This is the hardest concept I ve ever had to teach employees As companies focuson the employee and less on the customer, it s an ongoing battle From retail service employees spendingtime checking their Facebook updates on their phones to over privileged office workers arguing with customers on the phone, there has been a decided downshift in customers feeling as though they matter Author Mark Sanborn points out the benefits of relationships, which can keep a business afloat during rough times One real life example I can use is when a local eatery went out of business Their excuse was that a new takeaway food station had stolen their customers No, we all went to the newer place because they made time for us, learned our names, didn t make snarky comments, and didn t complain about life Because of the main topic, the suggestions, and the brevity of pages, this is a good book for any workplace Now I am going to tell someone their ugly dog is cute, which will be my thoughtful remark for today.Book Season Year Round work some magic This simple book really made me think And it makes me want to be a better Fred Short and sweet A good book to group read with your team Can easily finish in one to two days. I can t disagree with his idea of finding Flow at work but this overall feels like something from another planet Being a super nice taxi driver for example is not going to help you when Uber has replaced that industry with gig drivers and then with robots. This is a very short book whose premise is simple be considerate and be willing to offer a helping hand without expecting anythingthan feeling good about the fact that you want to be helpful Rather than telling you what this book is, I can tell you what it is not this book isn t an epic tale it isn t Faulkner or Hemingway it isn t the recipe for curing all the world s ills it certainly isn t a prescription on how to become a hero It is simply a collection of stories about admirable This is a very short book whose premise is simple be considerate and be willing to offer a helping hand without expecting anythingthan feeling good about the fact that you want to be helpful Rather than telling you what this book is, I can tell you what it is not this book isn t an epic tale it isn t Faulkner or Hemingway it isn t the recipe for curing all the world s ills it certainly isn t a prescription on how to become a hero It is simply a collection of stories about admirable behaviors by garden variety, every day ordinary people who do simple yet extraordinary things Arguably, some of Mark Sanborn s stories are schmaltzy at times, and perhaps that is why some critics are prone to be dismissive of his message I think it is a matter of how we view the world Consequently, offering help without expectation of a tangible pay off and how a person feels about being of service is simply reflective on a person s mindset Optimists see it different from pessimists, and altruists see it different from their opposites Despite whatever myriad antipodal interpretations of the world that could possibly exist, our perspectives help to define us as people To be certain, there is an inherent reward to be had by each It has to do with whether we are motivated intrinsically or extrinsically For people inclined to do something for others without any external rewards this is book you will enjoy For those of you who are expecting recognition payment or some other kind of remuneration pass this one by Sanborn s story telling carries in it a folksy, home spun tone and it accomplishes its goal by pointing out that whether we decide to do something for someone has to do with who we are and where our philosophy about what is in it for us I have seen reviews of Fred Factor that, when they run in the negative, they do so because they consider that being a Fred type person is littlethan a set up to be used and exploited I do not share that conclusion there is nothing wrong with being helpful or kind This book really seems to be speaking to the notion that when people are motivated by intrinsic factors, they tend to be happier This book is a touchstone and serves as a reminder for me that it costs nothing to be kind Because of that, I am glad I read it On this anniversary of President Kennedy s assassination, I am reminded of his January 20, 1961 inaugural address to the nation when he spoke the famous phrase,ask not what your country can do for you Ask what you can do for your countryand it strikes me how being of service was once considered as something to be admired Evencompelling is how it seems to have gone out of vogue How apropos to have finished reading this book and its underlying message today "/>
  • Hardcover
  • 128 pages
  • The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary
  • Mark Sanborn
  • English
  • 09 August 2019
  • 0385513518